Development and Implementation of Chatbot Using Machine Learning

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Development and Implementation of Chatbot Using Machine Learning

Chakshu

Computer Science & Engineering

Presidency University,

Bangalore, India
Choleshwar Kumar

Computer Science & Engineering

Presidency University,

Bangalore, India
Amarjeet Kumar

Computer Science & Engineering

Presidency University,

Bangalore, India
Komma Bhanu Prakash Reddy

Computer Science & Engineering

Presidency University,

Bangalore, India
Samrat Sarkar

Computer Science & Engineering

Presidency University,

Bangalore, India
Dr. Iqbal Gani Dar

Assistant Professor of

Computer Science & Engineering

Presidency University,

Bangalore, India

Abstract- The Machine Learning based computer program designed to stimulate human like conversation. It provides automated support and services. Using Natural Language Processing and Machine Learning algorithm. It provides 24/7 accessibility and personalization. This chatbot provide customer service, user interaction. If the user requires any information which is not present in database, then its automatically train the data as per the user required. It takes less time to solve the problem, query and any other questions. In this chatbot we collected the user information and train the data. It interacts to customer through text or voice. It can respond to user queries instantly, reducing wait time. It enhanced user experience like personalized support, Multilingual support or improved engagement. Its analyze user behavior and provides user preference and main point. It encrypts user data, ensuring that user information is protected. It’s also save the cost of the user such as Lower training cost.

Keywords: Machine Learning, Natural Language Processing, Virtual Assistant, Data sets, Text-based, Voice based.

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