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© 2026 IJSREM – International Journal of Scientific Research in Engineering and Management. This is an open-access journal. Articles are published under the Creative Commons Attribution (CC BY 4.0) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM66106

DIGITAL PAYMENT SYSTEMS IN INDIA: TRENDS AND BEHAVIOURAL FACTORS INFLUENCING ADOPTION AND CONTINUED USAGE

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM66106

Volume:

10 |

7 |

Jul 2026

Pages:

1--

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM66106

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

DA

Dr.Asamani Akhileshwari

School of Management and Commerce

Sapthagiri NPS University, Bangalore

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KV

Keerthana V

School of Management and Commerce

Sapthagiri NPS University, Bangalore

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Abstract

Digital payments are rapidly expanding in emerging nations due to regulatory reforms, innovative concepts from fintech firms, and increased smartphone usage. Not everyone utilises digital payments uniformly, as possessing the technology alone does not suffice to motivate their adoption. This study examines individuals' perceptions and emotions around payments, encompassing aspects such as trust, risk assessment, social influences, technological proficiency, and cultural background. It examines extensive research. Identifies the deficiencies in our existing knowledge. The study aims to investigate the reasons behind the varied utilisation of digital payments among individuals with access to them. The findings indicate that factors such as fear of financial loss, preference for familiarity, uncertainty, and distrust in the system significantly influence human behaviour. What are our friends? The matter of trust significantly influences our adoption of digital payments. The study indicates that to increase payment usage in new countries, it is essential to consider consumer behaviour and develop strategies that foster trust, educate individuals about technology, and align with local cultural norms. Digital payment systems must be engineered to accommodate the needs of their users.

KEYWORDS

Digital payments Behavioural economics Trust Social norms Emerging market Mobile money Digital literacy Risk perception

Cite This Article

Dr.Asamani Akhileshwari, Keerthana V, "DIGITAL PAYMENT SYSTEMS IN INDIA: TRENDS AND BEHAVIOURAL FACTORS INFLUENCING ADOPTION AND CONTINUED USAGE," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 7, pp. 1--, Jul 2026. https://doi.org/10.55041/IJSREM66106

Full Article/Conclusion

Digital payment adoption in emerging markets is not about the technology. It is about how people think and feel. People need to trust payments. They need to feel safe when they use them. Some people are afraid of fraud. They do not want to lose their money. They are not sure if digital payments are an idea. Some people are just not used to using payments. They like to do things the way they have always done them. When people see their friends and family using payments they are more likely to use them too. This is because people like to do what others are doing. The government can help by making sure people are protected when they use payments. They can make sure that companies are honest and clear about what they're doing. Digital payments need to be easy to use. People need to be able to understand how to use them. They need to feel like they can trust the companies that offer payments. To get more people to use payments we need to teach them about money and how to use digital payments. The people who make payments and the government need to work together to make sure digital payments are something that everyone can use. They need to think about how people think and feel when they are making payments. They need to make digital payments easy to use and accessible to everyone. Digital payment adoption is very important, for emerging markets.

References

1.        Tavneet Suri and William Jack (2016) The long-run poverty and gender impacts of mobile money. Science. https://www.science.org/doi/10.1126/science.aah5309 ISSN: 0036-8075 (print) / 1095-9203 (online) (Science’s general ISSN) 2.        William Jack and Tavneet Suri (2011) Mobile Money: The Economics of M-PESA. (NBER working paper / related publications) https://www.nber.org/papers/w16721 ISSN: 0036-8075 (print) / 1095-9203 (online) (Science’s general ISSN) 3.        JW Tang (2024) Based on the UTAUT2 perspective: factors influencing mobile payment adoption (journal article / empirical study) 4.        https://www.researchgate.net/publication/379929462_Exploring_critical_determinants_in fluencing_businesses%27_continuous_usage_of_mobile_payment_in_postpandemic_era_Based_on_the_UTAUT2_perspective 5.        S Vedala et al. (2025) Assessing Unified Payments Interface (UPI) adoption and usage patterns by small merchants. https://www.nature.com/articles/s41599-025-05313-w ISSN for “s41599-025-05313-w” 6.        S. Agarwal (2025) The Real Impact of FinTech: Evidence from Mobile Payment... (INFORMS /Management Science style article) https://pubsonline.informs.org/doi/10.1287/mnsc.2023.03947 Management Science has ISSN: 0025-1909 (print), 1526-5501 (online) 7.        Ravikumar & Prakash (2022) Determinants of adoption of digital payment services among small fixed retail stores in Bangalore, India (working paper / Research Gate) https://www.researchgate.net/publication/347075837_Determinants_of_adoption_of_digital_payment_services_among_small_fixed_retail_stores_in_Bangalore_India 8.        Jack, W. & Suri, T. (2011): "Risk Sharing and Transactions Costs: Evidence from Kenya's Mobile Money" https://www.aeaweb.org/articles?id=10.1257%2Faer.104.1.183 9.        Venkatesh et al. (2003): "User Acceptance of Information Technology: Toward a Unified View"https://www.jstor.org/stable/30036540 https://www.jstor.org/stable/30036540 10.       Dahlberg et al. (2008): "Past, Present and Future of Mobile PaymentsResearch" https://www.sciencedirect.com/science/article/pii/S1567422307000075

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Publication Date

7/16/2026

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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