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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM68391
Volume:
10 |
10 |
Oct 2026
Pages:
1-9
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
MBA
VELS INSTITUTE OF SCIENCE AND TECHNOLOGY & ADVANCED STUDIES
Department of Management Studies,
School of Management Studies, Vels Institute of Science Technology and Advanced Studies (VISTAS), Pallavaram, Chennai.
Digital payment options including UPI, internet banking (NEFT/RTGS), mobile wallets, and payment links have become crucial instruments for Indian enterprises for revenues collection, suppliers payments, and salaries disbursal. This descriptive study aims at exploring the channels of digital payment use as well as the channels used. In this study, 51 respondents (37 business clients and 14 employees) were interviewed in a convenience sample using an online questionnaire as the primary source of data collection, while books, journals, and publications of RBI and NPCI were used as secondary data sources. The information was evaluated through the use of percentage, mean, standard deviation, Cronbach’s alpha, chi-square, one-way ANOVA and Pearson correlation. The findings also indicate that 52% of individuals interviewed would like to use digital payment instead of cash or check and 64.7% would like to use UPI in case of small transactions, while 58.8% are keen to use bank transfer when processing larger transactions. The variable with the highest score was the availability of help in case of transaction failure (mean score 4.12), while the variable with the lowest score was ease of making transactions (2.76). Respondent category, age group and confidence in security did not produce any statistically significant differences and relationships. The recommendations to the company include eliminating uncertainty in the payment process, providing information about security measures in a clear way, increasing dependability and enhancing training while ensuring comfort of its workers and customers.
KEYWORDS
The findings of this study indicate that digital payments play a vital role in the manner that HFT Clothing LLP compensates its employees and settles payments with its business clients. An analysis of 51 participants highlights that the experiences are rather good, as revealed by a score of 3.68 out of 5 on the four statements describing the overall experienced level. Further, it is revealed that UPI payments and bank transfers are employed at the same frequency depending on the transactions' size. At the same time, it appears that clients and employees want more from digital payment systems, rather than speed alone, so convenience is expected. It has to be noted that the rather low average rating for the ease of transaction completion, worries about fraud, and the number of technical problems indicate that convenience does not always mean simplicity. None of the three proposed relationships revealed statistical significance, indicating that attitudes toward digital payments do not differ considerably by demographic group. Nevertheless, given the low number of respondents, larger differences may not be caught. Hence, it is believed that the company would benefit more from launching company-wide measures than from creating plans for particular groups of people. To conclude, it can be stated that HFT Clothing LLP may take advantage of the experience gained and continue shifting salaries, supplier payments, and customer money collection to the digital format while keeping the relative advantages in assistance, cost, and speed.
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Publication Date
10/27/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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The authors declare no conflict of interest related to this research work.
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