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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM66061

Digital Payments and Their Influence on the Buying Behaviour of Gen Z Consumers in Bengaluru

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM66061

Volume:

10 |

7 |

Jul 2026

Pages:

1-7

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM66061

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

RMK

Rakshitha M Kamat

MBA

Dr AIT, Bangalore

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Mentors

DRRR

Dr Rajeshwari R R

Asst.Prof, SCM, MBA,

Dr AIT, Bangalore

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Abstract

The quick expansion of digital transaction applications has changed the process through which consumers conduct transactions and make purchasing decisions has fundamentally reconfigured the approach through which consumers execute financial interactions and formulate acquisition choices. Within disparate demographic cohorts, Generation-Z cohorts display exceptional susceptibility to technological interventions and systematically favour electronic transactional modalities owing to their inherent operational efficiency along with accelerated execution velocity and systemic popularity. This empirical inquiry examine the precise mechanisms by which digital-payment software modulates the procurement trajectories characterising Generation-Z demographics situated in the metropolitan region of Bengaluru.

KEYWORDS

Mobile Wallets UPI Online Transactions Cashless Economy Consumer Preferences FinTech Impulse Buying E-commerce Payment Convenience

Cite This Article

Rakshitha M Kamat, Dr Rajeshwari R R, "Digital Payments and Their Influence on the Buying Behaviour of Gen Z Consumers in Bengaluru," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 7, pp. 1-7, Jul 2026. https://doi.org/10.55041/IJSREM66061

Full Article/Conclusion

The empirical inquiry establishes that digital-payment applications profoundly restructure theebuying behavior characterizing Generation-Z consumers situated within Bengaluru. The vast majority of respondents express an explicit preference for deploying platforms including PhonePe together with Google Pay and Paytm because these architectures deliver a rapid alongside simple and highly optimized transactional experience. Embedded mechanisms including cashback incentives together with loyalty rewards alongside promotional discounts actively stimulate consumers to execute outlays more frequently. Universally the quantitative data demonstrate that digital-payment software exerts a highly significant influence upon the overarching buying behavior of Generation-Z consumers.

References

1. Ajzen, I. (1991). The model of planned behaviour. Organisational Behaviour and Human Decision Processes, 50(2), 179–211. 2. Davis, F. D. (1989). Factors influencing user acceptance of information systems: Perceived usefulness and ease of use. MIS Quarterly, 13(3), 319–340. 3. Kim, C., Mirusmonov, M., & Lee, I. (2010). An empirical study on factors that affect user intention towards mobile payment. Technology and Human Behaviour, 26(3), 310–322. 4. Rook, D. W. (1987). The buying impulse. Journal of Consumer Research, 14(2), 189-199

Editorial & Review Transparency

Publication Date

7/14/2026

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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1

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6

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5

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Conflict of Interest

The authors declare no conflict of interest related to this research work.

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