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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM43655

DIGITAL TRANSFORMATION IN INDIAN TRANSPORTATION: EVALUATING THE IMPACT OF MOBILE APPS ON COMMUTER BEHAVIOUR AND SERVICE EFFICIENCY

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IJSREM43655

Volume:

9 |

4 |

Apr 2025

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Monthly (12 issues per year)

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License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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MRG

Monica Rao G

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Abstract

The integration of mobile applications into India’s transportation sector has significantly influenced commuter behaviour and service delivery, driven by platforms like Ola, Uber, and ONDC-backed services. This study evaluates the impact of mobile apps on Indian commuters by analysing survey data, focusing on usage patterns, satisfaction levels, transparency, travel time reduction, and challenges. Results indicate that over half of the respondents experience reduced travel time, with convenience and cost-effectiveness as primary motivators for app usage. However, challenges such as driver availability and payment issues highlight areas for improvement. Drawing on existing literature, this paper suggests enhancing app functionality, improving driver availability, and expanding services to rural areas to maximize the benefits of digital transformation in transportation.

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Monica Rao G, "DIGITAL TRANSFORMATION IN INDIAN TRANSPORTATION: EVALUATING THE IMPACT OF MOBILE APPS ON COMMUTER BEHAVIOUR AND SERVICE EFFICIENCY," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 4, Apr 2025.

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4/3/2025

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