Ecosystem of Port in Export – Import Trade Towards Chakiat Agencies Private Limited

In today’s globalized economy, port ecosystems play a critical role in facilitating export–import trade by enabling efficient cargo handling, logistics coordination, customs clearance, and documentation processes. This study examines the functioning of the port ecosystem and its contribution to export–import trade activities at Chakiat Agencies Private Limited, a logistics and shipping service provider involved in freight forwarding and port-related operations. Using a descriptive research design, primary data were collected from 100 employees and operational staff through structured questionnaires, supplemented by secondary data from company records, journals, and industry reports. The analysis utilized percentage statistics, chi-square tests, correlation analysis, and one-way ANOVA to assess operational efficiency, service coordination, infrastructure utilization, and stakeholder satisfaction within the port ecosystem. The findings indicate that the port ecosystem significantly enhances trade efficiency by improving cargo movement, reducing delays, ensuring regulatory compliance, and strengthening supply chain connectivity. A large proportion of respondents reported that streamlined port operations, effective communication between stakeholders, and advanced logistics systems contribute to improved trade outcomes. However, challenges such as documentation delays, congestion, infrastructure limitations, and regulatory complexities continue to affect operational efficiency. The study highlights that strengthening coordination among stakeholders, adopting digital technologies, and improving infrastructure can significantly enhance port ecosystem performance. The research offers practical recommendations for improving export–import trade operations at Chakiat Agencies Private Limited and similar logistics organizations.