Effect of Emotional Labor on Job Stress Considering the Mediating Role of Employee Wellbeing

The current study investigates about the causal relationship between emotional labor and job stress considering employee wellbeing as mediating factor. This would analyze the association between the variables and role of mediating factor. Taking service sector as research area the study target 215 respondents from IT firms including coder, developer, team leader etc. A self-structured questionnaire based on three recognized scales viz. emotional labor, job stress and wellbeing have been used to record responses. Sampling is done using judgmental sampling technique and only eligible and reliable respondents were contacted. With the help of ‘Structural Equation Modeling’ direct and indirect effect is measured. The study found significant mediating effect of ‘employee wellbeing’ and signifies the variables’ relationship. Findings advocate the collaborative impact of emotional labor and wellbeing on employees’ job stress which means employees with high level of emotional labor and wellbeing tend to be calm and controlled thus doesn’t feel stressed due to adverse working condition and culture. Such personalities easily handle situation and cope with changing environmental conditions.