A STUDY ON FACTORS INFLUENCING EMPLOYEE ENGAGEMENT AND ITS IMPACT ON ORGANIZATIONAL PERFORMANCE IN SERVICE BASED ORGANIZATIONS

Employee engagement is a vast construct that touches almost all parts of human resource management facets we know hitherto. If every part of human resources is not addressed in appropriate manner, employees fail to fully engage themselves in their job in the response to such kind of mismanagement. The construct employee engagement is built on the foundation of earlier concepts like job satisfaction, employee commitment and Organizational citizenship behaviour. Though it is related to and encompasses these concepts, employee engagement is broader in scope. Employee engagement is stronger predictor of positive organizational performance clearly showing the two-way relationship between employer and employee compared to the three earlier constructs: job satisfaction, employee commitment and organizational citizenship behaviour. The organization must work to develop engagement of employees which encourages and motivates them to develop positive attitudes and behaviours which in turn will enable them to increase their performance to meet the objectives of an organization.