Employer–Employee Relationship and Conflict Resolution: A Case Study at The Sunway Manor, Puducherry

Promotions were found to rely mainly on seniority. It is recommended to balance promotion criteria by including merit, performance, and seniority. This will help retain talented employees and improve fairness within the organization. The study highlights that employees struggle with maintaining a balance between work and personal life. It is recommended to introduce flexible working hours or work-from-home options for employees, especially those working long hours. This will help them manage their responsibilities better. Stress-related issues were a concern among employees. The organization should conduct workshops on stress management and encourage participation in wellness activities such as yoga, mindfulness, and physical exercises.

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