Enhance and sustaining international patient satisfaction at Indian private hospitals

Enhance and sustaining international patient satisfaction at Indian private hospitals

Ewule Laban Ngalle, Muhammed Mushraf, Dr. Parul Sharma

MBA Hospital and Healthcare management ( Lovely Professional Universit)y, MBA Hospital and Healthcare management ( Lovely Professional University), Faculty ( Lovely Professional University),

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Abstract— The global healthcare landscape is shifting towards cross-border medical services, with medical tourism becoming an increasingly prevalent trend. India, known for its advanced healthcare systems, cost effective treatments, and high-quality services, has emerged as a global hub for international patients seeking medical interventions. Private corporate hospitals in India play a critical role in this process, offering a range of treatments in various medical fields. However, while Indian hospitals have succeeded in attracting international patients, the level of patient satisfaction remains a critical factor in sustaining and enhancing this influx. This study investigates the determinants of international patient satisfaction in Indian private hospitals, compares hospital performance with patient expectations, and proposes strategies for improving and maintaining satisfaction in the long run. The findings will provide insights into key areas requiring attention and will aid in developing a comprehensive framework to ensure sustained growth in medical tourism through enhanced patient experiences.

Keywords: Medical Tourism, International Patients, Patient Satisfaction, Determinants of Satisfaction.