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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM67555

FINANCIAL LITERACY OF WOMEN AND THEIR USE OF BANKING SERVICES: A STUDY OF WOMEN BANK CUSTOMERS IN GHAZIABAD DISTRICT

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM67555

Volume:

10 |

9 |

Sep 2026

Pages:

1-5

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM67555

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

SK

Shalini Kansal

Management

Research scholar jyoti mahila vidyapeeth University jaipur

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Mentors

MA

Mini Arawatia

Management

Dean research jyoti mahila vidyapeeth University jaipur

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Abstract

Financial inclusion has increased the number of women holding bank accounts in India, but holding an account does not guarantee that a woman understands or actively uses banking services. This study examines the level of financial literacy among women bank customers in Ghaziabad district and its relationship with their use of banking products and services such as savings and fixed deposits, loans, insurance, ATM and debit cards, mobile banking and UPI. A structured questionnaire is used to measure financial knowledge, financial attitude, financial behaviour, banking awareness and actual use of services, and to compare women customers of public sector and private sector banks. The analysis plan uses descriptive statistics, reliability testing, independent-samples t-tests, one-way ANOVA, chi-square tests, correlation and multiple regression. The findings are expected to help banks, regulators and educators design targeted financial education for women.

KEYWORDS

Financial literacy women banking services financial inclusion digital banking Ghaziabad.

Cite This Article

Shalini Kansal, Mini Arawatia, "FINANCIAL LITERACY OF WOMEN AND THEIR USE OF BANKING SERVICES: A STUDY OF WOMEN BANK CUSTOMERS IN GHAZIABAD DISTRICT," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 9, pp. 1-5, Sep 2026. https://doi.org/10.55041/IJSREM67555

Full Article/Conclusion

Financial literacy is central to turning account ownership into meaningful use of banking services. Understanding how it relates to women's banking behaviour in Ghaziabad can help banks and policymakers design targeted education and services. [Revise once results are available.

References

Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. Demirguc-Kunt, A., Klapper, L., Singer, D., & Ansar, S. The Global Findex Database. World Bank. [Add edition and year.] Lusardi, A., & Mitchell, O. S. (2014). The economic importance of financial literacy: Theory and evidence. Journal of Economic Literature, 52(1), 5-44. Reserve Bank of India. Report on Trend and Progress of Banking in India. [Add edition and year.] National Centre for Financial Education. National Strategy for Financial Education. [Add edition and year.]

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Publication Date

9/28/2026

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Double-Blind Peer Review

Review Rounds: 2

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