Impact of Health Insurance Claim Settlement Procedures on Customer Satisfaction in Bangalore City

Impact of Health Insurance Claim Settlement Procedures on Customer Satisfaction in Bangalore City

Aditi Vinod Hadli, student of BBA, PES University

Prof Sujay C, Faculty of Management and Commerce. PES University

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Abstract – The purpose of the study is to understand the effect of health insurance claims procedure on customer satisfaction in Bangalore city. With the growing importance of health insurance as a provider of financial protection for medical expenses, satisfactory claims handling is crucial for both insurers and policyholders. The purpose of this study is to identify factors that influence customer satisfaction with health insurance reimbursement solutions and to identify areas for improvement.  The research methodology is a combination of quantitative and qualitative approaches. Using a structured questionnaire, their perceptions and experiences of reimbursement procedures are compiled and communicated to health policy makers. The study examines various dimensions of health insurance claims processing procedures, including ease of filing claims, completion of the claims, transparency of communication and overall customer support.  The study supports existing health insurance by providing empirical evidence on specific aspects of claims processing that have a significant impact on customer satisfaction. This finding will be useful for health insurance providers in the city of Bangalore to improve their claims process, improve customer satisfaction and retain policyholders.

Key Words:  Health insurance, claim settlement procedures, customer satisfaction, claim process, customer support, policyholders.