Impact of Hybrid Work Mode on Job Satisfaction and Work–Life Balance in the Hospitality Industry

Hybrid work models have emerged in a number of industries as a result of the post-pandemic evolution of working norms. Due to its service-oriented orientation, the hospitality industry has always relied on physical presence; nonetheless, several departments have progressively embraced hybrid work arrangements. The effect of hybrid work modes on work-life balance and job satisfaction in the hospitality sector is investigated empirically in this study. The research design used was both descriptive and analytical. Using Google Forms, a structured questionnaire was used to gather primary data from 31 respondents who worked in various hotel departments. Employee views of productivity, stress levels, communication effectiveness, and general contentment under hybrid work arrangements were assessed using percentage analysis and interpretative techniques. The results show that, especially for administrative and revenue-related positions, hybrid work has a beneficial impact on worker productivity, job satisfaction, and work-life balance. Its use in operational departments that need to interface directly with guests is still restricted, though. The study comes to the conclusion that in order to improve employee well-being without sacrificing service quality, hybrid work should be deliberately introduced based on role fit.