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© 2026 IJSREM – International Journal of Scientific Research in Engineering and Management. This is an open-access journal. Articles are published under the Creative Commons Attribution (CC BY 4.0) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM62261

IMPACT OF SERVICE QUALITY OF BLUE BHARAT LOGISTICS ON CUSTOMER SATISFICATION

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM62261

Volume:

10 |

5 |

May 2026

Pages:

1-3

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM62261

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

M.MMM

Mr . Mohamed Mufeed. M

Department of Aviation

VELS Institute of Science Technology And Advanced Studies

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MVCt

Mr. V. Charlie thomas

Department of Aviation

VELS Institute of Science Technology And Advanced Studies

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Mentors

McT

Mr.V. charlie Thomas

Department of Aviation

VELS Institute of Science Technology And Advanced Studies

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Abstract

This study focuses on understanding how service quality influences customer satisfaction in Blue Bharat Logistics. In the current logistics environment, customers expect more than just delivery. They expect timely updates, accurate information, and reliable service. For this study, data was collected from 100 respondents through a questionnaire. The responses show that while delivery performance is acceptable, there are noticeable issues in communication and tracking. Many customers feel that they are not properly informed during the delivery process. The correlation value between service quality and customer satisfaction was found to be around 0.69, which shows a positive relationship. This means that improving service quality can directly improve customer satisfaction.

KEYWORDS

Logistics Service Quality

Cite This Article

Mr . Mohamed Mufeed. M, Mr. V. Charlie thomas, Mr.V. charlie Thomas, "IMPACT OF SERVICE QUALITY OF BLUE BHARAT LOGISTICS ON CUSTOMER SATISFICATION," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 5, pp. 1-3, May 2026. https://doi.org/10.55041/IJSREM62261

Full Article/Conclusion

This study shows that service quality has a direct impact on customer satisfaction. While delivery performance is acceptable, communication and tracking need improvement. If Blue Bharat Logistics focuses on these areas, it can improve customer satisfaction and retain customers.

References

SERVQUAL Model – Parasuraman et al.Philip Kotler – Marketing ManagementLogistics journals and articlesCompany-related information

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Publication Date

5/6/2026

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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7

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5

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Conflict of Interest

The authors declare no conflict of interest related to this research work.

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No funding information available for this research.

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