“IMPACT OF SOCIAL MEDIA MARKETING ON CONSUMER PURCHASE INTENTION”
Versha Singh 1, Vikash Kumar 2, Vishal Kumar 3
MBA Department, Noida Institute of Engineering and Technology Greater Noida Uttar Pradesh
Abstract
In the digital era, social media has emerged as a powerful marketing tool influencing consumer behaviour and decision-making processes. With the rapid growth of platforms such as Instagram, Facebook, and Twitter, businesses are increasingly leveraging social media marketing (SMM) to engage with customers, promote products, and build brand awareness. This study focuses on analysing the impact of social media marketing on consumer purchase intention, evaluating how various factors such as content quality, online reviews, influencer marketing, and brand interaction affect consumer decisions.
The research is based on primary data collected through a structured questionnaire. The study identifies that social media marketing significantly influences consumer awareness, perception, and purchasing decisions. It highlights that engaging content, positive customer reviews, and influencer endorsements play a crucial role in shaping consumer attitudes toward products and services.
The findings reveal that a majority of consumers rely on social media platforms for product information, reviews, and recommendations before making purchase decisions. Social media also enhances brand visibility and customer engagement, which ultimately leads to increased purchase intention. However, the study also identifies certain challenges such as misleading advertisements, information overload, lack of trust, and privacy concerns, which may negatively affect consumer behaviour.
Furthermore, the study emphasizes that consistent interaction between brands and consumers on social media builds trust and long-term relationships, which positively influence buying behavior. It also highlights the growing importance of personalized marketing strategies in capturing consumer attention and improving conversion rates. The results suggest that businesses that effectively utilize social media platforms can gain a competitive advantage and strengthen their market presence.
Overall, the study concludes that social media marketing has a strong and positive impact on consumer purchase intention. The research provides valuable insights for businesses to design effective social media strategies that enhance customer engagement and drive sales in a competitive market environment.
Keywords: Social Media Marketing, Consumer Purchase Intention, Online Reviews, Influencer Marketing, Brand Awareness, Customer Engagement, Digital Marketing, Consumer Behavior, Social Media Platforms, Online Advertising
