Impact of Work-Life Balance on Employee Attrition: The Mediating Role of Employee Well-Being

This study highlights how work life balance plays a crucial role in improving employee well being and reducing employee attrition in the BPM sector. The implication is that employees attain a higher level of well-being if they are able to strike a balance between work and life, and they become less inclined to leave their respective organizations. The result also shows that employee well-being is a mediator between work-life balance and attrition in the BPM industry, which implies that BPM organisations that support work-life balance indirectly help to retain employees in the sector through improving employee well-being. The study also concludes that marital status affected work-life experience and hence well-being, showing that employees with varying attached responsibilities outside of work have varying needs. Moreover, acknowledging that gender affected work-life experience show there is a need to recognize different employee needs. Therefore the framed hypothesis are accepted. In terms of research, this study helps conclude that work-life balance is beneficial to employee’s well-being and retention, especially in high-pressure industries such as BPM. Additionally, this research helped show that personal factors can affect one’s experience at work. In terms of practicality for business, allowing flexible work options, access to mental health resources and employee assistance programs can help your business foster a good work environment. Since work-life balance will likely increase employee satisfaction, reduce employee turnover and considering the positive effects on performance. Long term research can be done on what specific strategies work on a certain industry.

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