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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM41989

Insurance Policy Management and Claims Processing System in Salesforce

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM41989

Volume:

9 |

3 |

Mar 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM41989

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

DKA

Dr. K. Anandan

S

S.Kiranraj

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Abstract

In the Salesforce ecosystem, Insurance Policy Management and Claims Processing leverage cloud-based solutions to enhance operational efficiency, customer experience, and automation. Salesforce’s Financial Services Cloud provides a unified platform for managing policy lifecycles, renewals, endorsements, and claims processing while ensuring regulatory compliance. workflow orchestration, and real-time analytics streamline policy administration, expedite claims settlements, and reduce fraudulent activities. By integrating Salesforce Flow, OmniStudio, and Einstein AI, insurers can offer personalized policies, proactive risk assessments, and seamless digital interactions. This paper explores the capabilities of Salesforce in transforming insurance operations, improving customer engagement, and driving efficiency in claims processing.

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Cite This Article

Dr. K. Anandan, S.Kiranraj, "Insurance Policy Management and Claims Processing System in Salesforce," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 3, Mar 2025. https://doi.org/10.55041/IJSREM41989

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3/2/2025

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