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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREMWP0657

Insurance Website with AI Chatbot

Stream/Area:

-

Subject:

-

Paper ID:

IJSREMWP0657

Volume:

9 |

5 |

May 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

MG

Mrs. G.Hemaprabha#1

Jj

Jaikisan jegadheesan#2

HKS

Harissh K S#3

JS

Jeyakumar S#4

DN

Deepan N#5

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Abstract

The Insurance Website with AI Chatbot is an intelligent web platform designed to enhance and personalize the digital insurance experience. Developed using the MERN stack, it integrates an AI-powered chatbot—based on OpenAI GPT or Dialogflow—to assist users in real time with queries about policy coverage, premium estimates, claims, and renewals. The system offers secure authentication, categorized policy browsing, and an admin panel for efficient management. By reducing reliance on traditional customer service, the chatbot improves engagement and support. The platform’s responsive design, scalability, and smart interaction features address key limitations of conventional insurance portals. Future improvements include voice interaction, multilingual support, and automated claims processing to further optimize the user experience.

KEYWORDS

Insurance technology AI chatbot Customer support automation MERN stack Policy management Conversational AI User experience Web application Natural language processing Digital insurance services.

Cite This Article

Mrs. G.Hemaprabha#1, Jaikisan jegadheesan#2, Harissh K S#3, Jeyakumar S#4, Deepan N#5, "Insurance Website with AI Chatbot," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 5, May 2025.

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Publication Date

5/26/2025

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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0

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2

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5

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The authors declare no conflict of interest related to this research work.

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