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© 2026 IJSREM – International Journal of Scientific Research in Engineering and Management. This is an open-access journal. Articles are published under the Creative Commons Attribution (CC BY 4.0) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM67681

Integrated Service Operations and Customer Support Management System

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM67681

Volume:

10 |

10 |

Oct 2026

Pages:

1-2

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

Saurabh G. Shimpi

Saurabh G. Shimpi

Master of Computer Application

Godavari Institute of Management and Research (GIMR), Jalgaon, Maharashtra, India.

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Abstract

Small- and medium-scale service encounter operational bottlenecks including fragmented communication, manual errors, and non-transparent consignment tracking across multiple vendor brands. This paper presents the design and implementation of the Integrated Service Operations and Customer Support Management System to centralize sales and repair workflows. The platform provides an open customer portal for product browsing, query submission, and service booking alongside a secure administrative dashboard for ticket resolution and courier docket tracking Built with semantic web technologies (HTML5, CSS3, ES6+) and Google Firebase cloud services, it ensures lightweight, low-latency performance without heavy framework dependencies

KEYWORDS

Management System; Multi-Brand Architecture; Courier Docket Tracking

Cite This Article

Saurabh G. Shimpi, "Integrated Service Operations and Customer Support Management System," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 10, pp. 1-2, Oct 2026.

Full Article/Conclusion

This integrated service platform enables unified workflow management across heterogeneous multi-brand technical environments. Service centers adopting this cloud-based framework significantly optimize operational turnaround times, reduce database latency, and eliminate manual record-keeping errors. Customers gain instantaneous, transparent access to real-time repair status updates. Non-authenticated users can only view limited ticket metadata summaries. If they attempt to access detailed internal logs or sensitive logistics.

References

1.   Firebase Documentation (2026). Firebase Hosting, Realtime Database, and Authentication Integration Guides. Google Cloud. 2.   MDN Web Docs (2026). HTML5, RESTful API Integration, JavaScript (ES6+), and Web Security Standards. Mozilla Developer Network. 3.   Node.js Documentation (2026). Asynchronous Event-Driven JavaScript Runtime and API Service Architecture. Node.js Foundation. Retrieved 4.   IEEE Xplore Digital Library. Research Papers on Automated Customer Support Systems, Service Level Agreement (SLA) Tracking, and Ticketing Workflows.

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Publication Date

10/5/2026

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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1

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8

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5

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This manuscript has been checked for plagiarism using TurnitinPlagiarismChecker software.

Conflict of Interest

The authors declare no conflict of interest related to this research work.

Funding Information

No funding information available for this research.

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