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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:10.55041/IJSREM37483

Integrating ChatGPT with Salesforce for Real-Time Market Insights on Accounts

Stream/Area:

-

Subject:

-

Paper ID:

10.55041/IJSREM37483

Volume:

8 |

9 |

Sep 2024

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM37483

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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KK

Kiran Konakalla

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Abstract

This paper explores the integration of ChatGPT, an AI-driven natural language processing model, with Salesforce to enhance sales teams’ access to real-time market information about specific accounts. By integrating ChatGPT with Salesforce through API calls, users can fetch the latest market trends, news articles, stock prices, financial data, legal filings, and acquisitions related to specific accounts directly on the Account detail page. This integration not only improves decision-making and customer engagement but also offers a scalable, automated solution that saves time and enhances data accuracy. The paper includes coding examples, architecture diagrams, and use cases to demonstrate the implementation, and it discusses key performance indicators (KPIs) for assessing its effectiveness in real-world applications.

KEYWORDS

Salesforce ChatGPT AI Integration Real-Time Data Account Insights API Market Trends CRM Natural Language Processing Automation

Cite This Article

Kiran Konakalla, "Integrating ChatGPT with Salesforce for Real-Time Market Insights on Accounts," International Journal of Scientific Research in Engineering and Management, vol. 8, no. 9, Sep 2024. https://doi.org/10.55041/IJSREM37483

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Publication Date

10/18/2024

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The authors declare no conflict of interest related to this research work.

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