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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:10.55041/IJSREM48328

Integration, GTM, and Metrics: AI Voice Call BOT for Outgoing Call Centers

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10.55041/IJSREM48328

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10.55041/IJSREM48328

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Aditi Vatse

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Abstract

The emergence of artificial intelligence (AI) has profoundly reshaped numerous sectors, with outbound call centers among the most significantly affected. Industries such as insurance, healthcare, and financial services rely heavily on outbound communication to collect data, confirm information, and enhance customer engagement [1]. In response to the growing need for operational efficiency and improved customer interactions, AI voice call BOTs have emerged as a transformative solution, automating repetitive tasks, streamlining communication workflows, and providing 24/7 support [2]. This research explores the impact of AI voice call BOTs on outbound call centers, highlighting their advantages, challenges, and best practices for successful integration. As businesses adapt to evolving consumer expectations and technological trends, mastering the deployment of AI voice call BOTs becomes crucial to maintaining a competitive edge.

KEYWORDS

Artificial Intelligence (AI) Voice Call BOTs Outbound Call Centers Communication Customer Engagement Automation Efficiency Operational Expenditures Implementation Service Delivery Customer Satisfaction Competitive Landscape Data Collection Communication Workflows Market Research

Cite This Article

Aditi Vatse, "Integration, GTM, and Metrics: AI Voice Call BOT for Outgoing Call Centers," International Journal of Scientific Research in Engineering and Management, May 2025. https://doi.org/10.55041/IJSREM48328

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Publication Date

5/27/2025

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