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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM68097
Volume:
10 |
10 |
Oct 2026
Pages:
1-5
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Department of Computer Science & Engineering ( Data Science)
Guru Nanak Institute of Technology, Nagpur
Department of Computer Science & Engineering ( Data Science)
Guru Nanak Institute of Technology, Nagpur
Department of Computer Science & Engineering ( Data Science)
Guru Nanak Institute of Technology, Nagpur
Department of Computer Science & Engineering ( Data Science)
Guru Nanak Institute of Technology, Nagpur
Department of Computer Science & Engineering ( Data Science)
Guru Nanak Institute of Technology, Nagpur
Department of Computer Science & Engineering ( Data Science)
Guru Nanak Institute of Technology, Nagpur
Car rental platforms are evolving from counter-based operations and stand-alone booking websites into integrated, cloud-native systems that combine customer self-service with enterprise fleet governance. This review surveys the technologies and research that underpin such platforms. We organise the literature into eight themes: cloud and CRM platforms, conversational and voice interfaces, pricing transparency and revenue management, digital identity verification and privacy, concurrency control for reservations, emergency response and telematics, customer service recovery and sentiment, and governance, auditability, and business intelligence. For each theme we summarise the foundational work, the techniques used in practice, and the trade-offs that affect rental systems. We then compare architectural approaches and concurrency-control strategies, and use Homeride, a Salesforce-based car rental platform, as a reference case to show how the themes combine in a single implementation. The review identifies open challenges, including multilingual voice understanding for Indian users, legally compliant e-KYC after the 2018 Aadhaar judgment and the Digital Personal Data Protection Act, 2023, race-safe booking under API and bulk traffic, connectivity-independent emergency alerts, and the lack of empirical evaluations of integrated platforms. We conclude with research directions for building secure, transparent, and user-centred mobility platforms.
KEYWORDS
Intelligent car rental platforms sit at the intersection of cloud architecture, human–computer interaction, transaction processing, identity law, and service management. This review organised the relevant literature into eight themes, compared architectural and concurrency-control approaches, and illustrated their integration through the Homeride reference case. The analysis shows that platform-native designs reduce integration cost and improve traceability, but that correctness and compliance hinge on details such as record locking, interval semantics, and the distinction between document validation and identity verification. Addressing the open challenges identified here, particularly multilingual voice interaction, lawful e-KYC, and empirical evaluation, will be essential for the next generation of secure and user-centred mobility platforms.
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Publication Date
10/19/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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The authors declare no conflict of interest related to this research work.
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