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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM23031

INTRA RURAL DEVELOPMENT

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM23031

Volume:

7 |

6 |

Jun 2023

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

MK

M.SHENBAGA KALYANI

MP

MR.JOSEPH PUSHPARAJ

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Abstract

The GoVChat is a web-based enterprise solution that allows Municipality/Corporation toenhance citizen satisfaction through comprehensive service management and efficient service delivery.GoVChat automates entire complaint process, right from registration to closure.Citizens can lodge complaints through website.At Website it registers a complaint within the system with all necessary details.The system automatically sends an SMS to officer alerting him on the complaint fortaking required actions. Today different countries have civic bodies that are the local governing bodies which help to maintain cities. Pointing to the complaints of the citizens in urban areas is a prime factor that can ensure trust of different citizens. This Smartphone application will help the common people under the jurisdiction of Municipal Corporation to register their grievances day to day complaints in their ward through a mobile application Once a complaint is resolved, the officer marks the complaint as closed in the system.The citizen receives an SMS confirming the resolution of his/her complaint

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Cite This Article

M.SHENBAGA KALYANI, MR.JOSEPH PUSHPARAJ, "INTRA RURAL DEVELOPMENT," International Journal of Scientific Research in Engineering and Management, vol. 7, no. 6, Jun 2023.

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Publication Date

6/5/2023

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Double-Blind Peer Review

Review Rounds: 2

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