ISSUES AFFECTING QUALITY OF SERVICE IN GRID COMPUTING, CUSTOMER SATISFACTION PERSPECTIVE

Grid computing combines the services of different computers running on often different networks to accomplish a task for an enterprise. Quality of service in grid has been one of the core areas. Achieving quality of service in grid while bringing together customer needs and issues in grid computing has not been brought together to help improve on it. This paper proposes the bringing together of customer satisfaction parameters in solving issues related to quality of services in grid computing. This has been done through studying of related works in quality of services and customer satisfaction areas while looking at issues in grid that affect quality of service either directly or indirectly. The paper has based much on already documented work from various researchers and academia. It is expected that the proposed incorporation of customer satisfaction parameters with issues in grid will enhance quality of service and improve on market share of particular enterprise, service or product. Abbrv: QoS: Quality of Service