Judial ̶̶ Smart Judicial Complaint Management System with AI-Powered Assistance

– The judicial complaint portal is an essential digital platform aimed at enhancing access to justice and streamlining the legal complaint process. The impact of such portals on the judicial system can vary depending on several factors, such as the legal framework, the ̶̶ level ̶̶ of ̶̶ technological ̶̶ integration, ̶̶ and ̶̶ the ̶̶ country’s ̶̶ governance ̶̶ structure. ̶̶ Each ̶̶country has unique legal systems and institutional setups that influence how judicial effectiveness ̶̶in ̶̶improving ̶̶ access ̶̶to ̶̶justice. ̶̶ In ̶̶recent years, significant advancements in LegalTech have led to the development of online platforms that reduce the burden on traditional judicial processes, making it easier for citizens to file complaints, track case progress, and engage with legal authorities. The evolution of these digital solutions has also contributed to greater transparency, efficiency, and security in the legal system This paper is divided into two parts: the first section provides a review of the development of judicial complaint portals globally, including an overview of key technological advancements and innovations in the legal field that have led to the emergence of these platforms. The second section examines several studies on the role of AI chatbots, data privacy, digital governance, and user-centered design in enhancing the efficiency and effectiveness of judicial complaint portals, exploring their potential to accelerate the process of legal redress and contribute to the broader goals of justice accessibility and legal empowerment.