Loading article...
Loading article...
Stream/Area:
-
Subject:
-
Paper ID:
IJSREM67460
Volume:
10 |
9 |
Sep 2026
Pages:
1-4
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
COMMERCE AND MANAGEMENT
DELHI UNIVERSITY
This paper reviews the digital and new banking technology awareness in Indian consumers. Banks have upgraded its Digital banking technologies and there is a large number of products introduced such as deposits, ATMs, debit cards, mobile payments, and the like. This paper examines the impact and understanding the effect of digital technology in the domain of Indian phenomena. Following the Saraf Committee’s 1994 recommendations concerning electronic funds transfer and the adoption of electronic banking technologies, digital banking began to emerge as a vital component of India’s banking sector. These developments laid the foundation for faster, more convenient, and increasingly accessible banking services, transforming the way customers conduct financial transactions. Digital banking refers to the transactions made online and banking services through online mode which offers more ease to the customer. Now customer need not to come physically to the bank, they can use banking services as per their convenient at their home or from anywhere in the country or outside. Therefore, digital banking becomes more important to create more awareness among customer regarding their online banking services because information brings more safety.
KEYWORDS
Digitization is very important for consumers as mini loans and other many services like insurance and instant payments are possible only through using the digital channel. But Digitization, still very low among Indian consumers in today's modern era of 2026, mainly due to safety concerns and low financial literacy rate. But being digital is the future and after advent of A.I. using these online channels has become more simpler with A.I. assistant and through Biometric passwords Online payment safety has been enhanced. Govt. & Banking systems need to be more strengthen to spread the digitization, they should create more camps, workshops & advertisement for cyber safety and financial literacy to strengthen the digitization. UPI systems should be more secure and ease, so that every ordinary customer can understand and perform."
1. Kaur, B. et al. (2021) “Digital Banking in Northern India: The risks of customer satisfaction,” Risks, 9(11), p. 209. Available at: https://doi.org/10.3390/risks9110209 2. Haralayya, B. (2021). How Digital Banking has brought innovative products and services to India. Journal of Advanced Research in Quality Control and Management, 6(1), 16-18. 3. Kaur, S. J., Ali, L., Hassan, M. K., & Al-Emran, M. (2021). Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts. Journal of Financial Services Marketing, 26, 107-121. DOI:10.1057/s41264-020-00082-w 4. Popova,Y.(2021).Economic Basis of Digital Banking Services Produced by FinTech Company in Smart City; Journal of Tourism and Services, 23(12),86-104.
Publication Date
9/26/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
Documents
Article Views
0
Total views since publication
PDF Downloads
4
Total downloads since publication
Geographic Reach
5
Digital Preservation: This article is permanently archived on Zenodo and complies with all data preservation standards across major indexing platforms.
Plagiarism Screening
This manuscript has been checked for plagiarism using TurnitinPlagiarismChecker software.
Conflict of Interest
The authors declare no conflict of interest related to this research work.
Funding Information
No funding information available for this research.
Related research in the same subject area
Loading similar articles...