Mahadiscom Website Automation Using UI Path
Manish Jeevan Khopade1, Sangram Bharat Ghangale2, Vaishnavi Eknath Punde3, Divya Dadapatil Tikande4
1Manish Jeevan Khopade Computer Engineering Department ,SVCET Rajuri
2Sangram Bharat Ghangale Computer Engineering Department ,SVCET Rajuri
3Vaishnavi Eknath Punde Computer Engineering Department ,SVCET Rajuri
4Divya Dadapatil Tikande Computer Engineering Department ,SVCET Rajuri
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Abstract - The Maharashtra State Electricity Distribution Company Limited (MAHADISCOM) serves millions of consumers across Maharashtra, managing a vast array of services including bill payments, complaint registrations, and service requests. Traditionally, these processes have been manual, leading to inefficiencies, increased operational costs, and delayed response times.uipath.com
This project aims to develop an automation solution using UiPath, a leading Robotic Process Automation (RPA) tool, to streamline and optimize key functions of the MAHADISCOM website. By automating repetitive and time-consuming tasks, the solution seeks to enhance service delivery, reduce human errors, and improve overall customer satisfaction.
Objectives:
Automate Bill Payment Process: Implement bots to facilitate seamless navigation through the bill payment portal, ensuring accurate data entry and timely transactions.
Streamline Complaint Registration: Develop automated workflows to capture and submit consumer complaints, reducing manual intervention and expediting issue resolution.
Enhance Service Request Management: Create bots to handle service requests, from initiation to closure, ensuring efficient tracking and management.
Data Extraction and Reporting: Utilize UiPath's data scraping capabilities to extract relevant information for reporting purposes, aiding in decision-making processes.
Expected Outcomes:
Increased Efficiency: Reduction in processing time for various tasks, leading to faster service delivery.
Cost Savings: Lower operational costs due to decreased reliance on manual labor.damcogroup.com+1researchgate.net+1
Improved Accuracy: Minimized human errors in data entry and processing.
Enhanced Customer Satisfaction: Faster response times and issue resolution, leading to better consumer experiences.damcogroup.com+1damcogroup.com+1
By leveraging UiPath's automation capabilities, this project aims to transform MAHADISCOM's digital operations, aligning them with modern standards of efficiency and customer service.
Key Words:UiPath,RPA (Robotic Process Automation,Web automation,UiPath Studio,Automation workflow,Attended bot / Unattended bot
