Multi-Factor Authentication: A User Experience Study

Multi-Factor Authentication: A User Experience Study

Shagufta Baseer1, K. S. Charumathi2

1 Computer Department, Pillai College of Engineering, New Panvel, Mumbai, Maharashtra - 410206, India

2 Professor, Computer Department, Pillai College of Engineering, New Panvel, Mumbai, Maharashtra - 410206, India

ABSTRACT

Usability issues prevent multi-factor authentication (MFA) systems from being widely used, despite the fact that they are essential for improving security measures. This study explores the problems with MFA systems' usability and suggests possible fixes to enhance the user experience. The study emphasizes the value of good design while highlighting the efficacy of graphical password systems as a user-friendly substitute for conventional MFA techniques. The report also makes recommendations for future research directions, such as assessing resilience against complex assaults, improving support for mobile applications, and weighing the benefits and drawbacks of image-based authentication systems. Comprehensive user research and assessments can yield important insights to improve the effectiveness and usability of different MFA approaches. Additionally, a two-way image-based mobile device authentication system devices is introduced in the article, demonstrating improved login success rates and security threat resistance. In order to further enhance the authentication process, future development will focus on scalability, user input surveys, and bolstering system security.

Keywords: Multi-Factor Authentication (MFA), User Experience (UX), Security, Usability, Graphical Passwords, Biometric Authentication, Mobile Devices, Image- Based Authentication, Psychological Aspects, Resilience,Scalability, Advanced Security Features