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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM61975
Volume:
10 |
4 |
April 2026
Pages:
1-7
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Department of Aviation
Vels Institute of Science
Department of Aviation
Vels Institute of Science
Department of Aviation
Vels Institute of Science
Department of Aviation
Vels Institute of Science
Department of Aviation
Vels Institute of Science
Department of Aviation
Vels Institute of Science
The aviation industry operates in a highly dynamic and technology-dependent environment, where IT system failures can disrupt flight operations, customer service, and safety protocols. Operational resilience refers to an airline's ability to anticipate, withstand, respond to, and recover from these disruptions while maintaining safe and reliable services. This study examines the operational resilience of IndiGo Airlines, India's largest low-cost carrier, by analyzing its preparedness and response mechanisms for IT system failures. The study focuses on how IndiGo plans for technological uncertainties, implements contingency and redundancy systems, manages real-time operations during disruptions, and applies incident response strategies to ensure business continuity. Data was collected from secondary sources including airline reports, regulatory publications, industry articles, and research studies. The findings evaluate the effectiveness of IndiGo's IT resilience framework and provide insights into how Indian airlines can strengthen their preparedness to handle future technological disruptions.
KEYWORDS
The aviation industry is highly dependent on IT systems for managing complex and time-sensitive operations. This study examined the operational resilience of IndiGo Airlines in handling IT system failures, with a focus on preparedness, response, and recovery strategies. The 2025 operational disruption experienced by IndiGo clearly demonstrates how large-scale system dependencies can lead to widespread operational challenges, emphasizing the critical need for strong resilience frameworks. Preparedness strategies such as contingency planning, redundancy systems, and staff training play a crucial role in reducing disruption impact. Overall, the study concludes that operational resilience is essential for maintaining reliability and service quality in airline operations. A balanced combination of technological infrastructure, organizational planning, and human coordination is necessary to achieve effective resilience. Future research should extend this analysis to other Indian airlines and incorporate quantitative metrics for measuring resilience effectiveness.
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Publication Date
4/30/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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Conflict of Interest
The authors declare no conflict of interest related to this research work.
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