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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM63629

Organizational Learning & Training and Emotional Intelligence as predictors of Workforce Agility among Bank Employees

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM63629

Volume:

10 |

5 |

May 2026

Pages:

1-14

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM63629

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

V

Vaishali

Haryana School of Business

Guru Jambheshwar University of Science & Technology, Hisar, Haryana. India

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VS

Vandana Singh

Haryana School of Business

Guru Jambheshwar University of Science & Technology, Hisar, Haryana. India

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Abstract

Agility enables the organisations to tackle the dynamic environment with ease but, what are the enabler’s of agility within an organisation specially in context of workforce, as the workforce is a crucial part of the entire system who needs to adapt to the demands of changing circumstances. A very few empirical evidences are present in the literature which focus on workforce agility's enablers. The present investigation empirically tests the effects of organisational learning & training (OLT) and emotional intelligence (EI) on workforce agility (WA). The study collects data from 253 bank employees and utilises PLS-SEM. Results show crucial role of both OLT and EI on WA. The study provides important implications for understanding the psychological and organisational aspects of being a learning organisation.

KEYWORDS

Keywords: Organisational learning & training Emotional intelligence Workforce agility Bank employees

Cite This Article

Vaishali, Vandana Singh, "Organizational Learning & Training and Emotional Intelligence as predictors of Workforce Agility among Bank Employees," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 5, pp. 1-14, May 2026. https://doi.org/10.55041/IJSREM63629

Full Article/Conclusion

According to the findings of this study, businesses may foster their employee's agility by teaching them to be more flexible, quick to adjust to changes, responsive to the requirements of their customers, and more competitive. By offering a training and learning environment, they can increase agility. The new business buzzword is agility. This study assists HR in implementing policies and procedures that encourage employee adaptable behaviour, allowing the organisation to cope with a turbulent business climate. The ongoing digitalization of the business world, which necessitates that firms constantly adapt to a changing environment, makes this topic particularly significant. A. Limitations and Future Research Directions First of all, this study was only conducted in Indian perpective. The effectiveness of organisational practices including learning and training, reward systems, involvement, teamwork, and information systems may differ from one region to another. To make the results more broadly applicable, we think that the size of the sample and the number of nations should be increased. This research only includes employees from the service industry.  Future studies could be carried out in other countries and sectors. To strengthen the reliability of the results, the interview method can be adopted. Future research studies can be undertaken longitudinally, allowing managers to determine whether the training or learning culture they provide is indeed beneficial to employees or not.

References

Abrams, C. and Berge, Z. (2010). Workforce cross-training: A re-emerging trend in tough times. Journal of Workplace Learning, 22(8), 522–529. https://doi.org/10.1108/13665621011082882. Agarwal, R. and Karahanna, E. (2000). Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage. MIS Quarterly, 24(4), 665-694. https://doi.org/10.2307/3250951. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. https://doi.org/10.1016/0749-5978(91)90020-T. Alavi, S., Abd. Wahab, D., Muhamad, N., & Arbab Shirani, B. (2014). Organic structure and organisational learning as the main antecedents of workforce agility. International Journal of Production Research, 52(21), 6273–6295. https://doi.org/10.1080/00207543.2014.919420 Aragon, M. I. B., Jiménez, D. J. & Valle, R. S. (2014). Training and performance: The mediating role of organizational learning. Business Research Quarterly, 17(3), 161-173. https://doi.org/10.1016/j.cede.2013.05.003. Armstrong, A., & Foley, P. (2003). Foundations for a learning organization: organization learning mechanisms. The learning organization, 10(2), 74–82. https://doi.org/10.1108/09696470310462085 Asari, M., Sohrabi, R. and Reshadi, M. (2014) ‘A theoretical model of workforce agility based on the theory of planned behavior’, The 3th International Conference on Behavioral Science, Tehran, Iran, pp. 72-79. Azuara, A. V. (2015). A human resource perspective on the development of workforce agility, Doctoral dissertation, Pepperdine University, Los Angeles County, California. Bandura, A. (1997). Self-Efficacy: The Exercise of Control. New York: Freedom and comapany. Becker, J. M., Klein, K., & Wetzels, M. (2012). Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models. Long Range Planning, 45(5–6), 359–394. https://doi.org/10.1016/j.lrp.2012.10.001

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Publication Date

5/21/2026

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