Performance Appraisal System at Airtel

Performance Appraisal System at Airtel

SANJU SHARMA

Department of Management, School of Business,

Galgotias University, Greater Noida India

DR. MOHAMMAD USAMA

Department of Management, School of Business,

Galgotias University, Greater Noida India

Abstract- This research paper is a critical analysis of the performance appraisal system of one of the India prominent telecommunications companies, Airtel, its efficiency, the perception of the employees concerning the performance appraisal system and some of the ways in which the performance appraisal system can be improved. Through a mixed-method design comprising of a structured questionnaire to be issued to 60 employees representative of all departments, the study will examine the clarity, fairness and the developmental effect of the appraisal system at Airtel. The result indicates that although the system is effective in communicating appraisal goals and generating motivation to many employees, there are still challenges associated with perceived biasness, poor or no feedback promptness and lack of connection to training opportunities. The paper has highlighted that, Airtel should enhance managerial training, evaluation criteria, and feedback mechanism to promote transparency and workers participation as well as organizational development. The research study provides meaningful implication to telecom organisations that aim at streamlining performance management within dynamic customer-focused organisational settings.

Keywords- performance appraisal, Airtel, employee motivation, appraisal fairness, feedback quality, telecom industry, performance management