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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM68663
Volume:
10 |
11 |
Nov 2026
Pages:
1-5
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Department of Computer Science And Engineering - II
Priyadarshini Bhagwati college of Engineering
Department of Computer Science And Engineering - II
Priyadarshini Bhagwati college of Engineering
Department of Computer Science And Engineering - II
Priyadarshini Bhagwati college of Engineering
Department of Computer Science And Engineering - II
Priyadarshini Bhagwati college of Engineering
Department of Computer Science And Engineering - II
Priyadarshini Bhagwati college of Engineering
Department of Computer Science And Engineering - II
Priyadarshini Bhagwati college of Engineering
Complaints about campus infrastructure, such as broken furniture, faulty lights, water leakage and damaged laboratory equipment, are still mostly reported through paper forms, complaint boxes or verbal requests. These channels often miss the exact location of the fault, give the complainant no way to track progress and make it hard to fix responsibility. This paper presents Resolve QR, a QR code-based web system in which a code placed at each campus location opens a complaint form already linked to that location. The system has three roles, Student, Administrator and Technician, and follows every complaint from submission through assignment to resolution. It is built with a Spring Boot backend and a MySQL database. The system gives students a quick way to report problems, gives administrators a single place to monitor them and gives technicians a clear list of assigned work.
KEYWORDS
Resolve QR replaces paper and verbal complaint channels with a QR code-based web system that captures the location of a fault, routes the complaint to a technician and lets the complainant follow its status. The system is built on Spring Boot and MySQL and uses three roles to keep the work of each user separate. Future work can include email or SMS notifications, a mobile application, advanced analytics for complaint trends and resolution time, priority levels for urgent complaints, GPS or map-based location support, predictive maintenance features, and support for multiple campuses or organizations. A formal usability evaluation can also be carried out, following established usability engineering practice [34], with the System Usability Scale (SUS) [35]; SUS scores have been studied on 2,324 surveys from 206 usability tests [36] and linked to adjective ratings [37].
1. ISO/IEC 18004:2015: Information technology - Automatic identification and data capture techniques - QR Code bar code symbology specification. ISO/IEC (2015) 2. Noordin, F.F.: Quick facilities reporting system for college residents. Final Year Project Report, Universiti Malaysia Sarawak (2020), unpublished 3. Technical University of Kenya: Digital suggestion box. Internal Memo TUK/Memo/Folio138/VOL.1, Nairobi, Kenya (5 June 2024). https://media.tukenya.ac.ke/general/student-digital-suggestion-box-24.pdf 4. Al-Mustaqbal University: Quality Assurance Division activates the electronic survey system for submitting complaints via QR code (Nov. 2025). https://www.uomus.edu.iq/CollegeEn/Details/96106 5. Al-waeli, W.S.N., Hassan, N.B.: Student complaint management system. Appl. Inf. Technol. Comput. Sci. 3(1), 748–759 (2022) 6. Dahri, N.A., Yusof, M.M.: Online damage complaint management system for Kolej Kediaman Tun Fatimah. Appl. Inf. Technol. Comput. Sci. 5(2), 1316–1330 (2024). https://doi.org/10.30880/aitcs.2024.05.02.070 7. Kotwal, R., Naik, J., Mane, K., Shinde, A., Palande, K.: Grievance redressal system: A web-based public grievance portal. ITM Web Conf. 81, 01011 (2026). https://doi.org/10.1051/itmconf/20268101011 8. Hasan, M.M.: Development of a web-based complaining system for FCSIT students. Final Year Project Report, Universiti Malaysia Sarawak (2020), unpublished 9. Tanjunng, K., Fahmi: Presence system and lecture planning using QR code with mobile devices. In: Proc. Int. Conf. Sci., Technol., Eng., Environ. Ramification Res. (ICOSTEERR), pp. 384–388 (2018). https://doi.org/10.5220/0010100703840388 10. Abu Sneineh, A., Salah, W.A.: Smart attendance system for university students based on QR code. J. Electr. Electron. Eng. 18(1), 5–10 (2025)
Publication Date
11/2/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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The authors declare no conflict of interest related to this research work.
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