Loading article...
Loading article...
Stream/Area:
-
Subject:
-
Paper ID:
10.55041/IJSREM14881
Volume:
6 |
6 |
Jun 2022
Pages:
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Being an intangible element, the quality of service is very difficult to be assessed. Service quality is very important from the customer’s point of view in order to have a clear understanding of the service and because of which it has received a great deal of attention from both academicians and practitioners. In order to measure the service quality, the characteristics of the service must be acknowledged. Customer’s perception of the service is dependent on the perception of the service quality & ultimately, it leads to customer satisfaction. This paper attempts to understand the concept of service quality and its effect on customer satisfaction.
KEYWORDS
Publication Date
6/20/2022
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
Documents
Article Views
0
Total views since publication
PDF Downloads
0
Total downloads since publication
Geographic Reach
5
Digital Preservation: This article is permanently archived on Zenodo and complies with all data preservation standards across major indexing platforms.
Plagiarism Screening
This manuscript has been checked for plagiarism using TurnitinPlagiarismChecker software.
Conflict of Interest
The authors declare no conflict of interest related to this research work.
Funding Information
No funding information available for this research.
Related research in the same subject area
Loading similar articles...