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Stream/Area:
-
Subject:
-
Paper ID:
IJSREM62852
Volume:
10 |
5 |
May 2026
Pages:
1-4
Publication Frequency:
Monthly (12 issues per year)
License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.
Department of Information Technology
Noida institute of engineering and technology
Department of Information Technology
Noida institute of engineering and technology
The restaurant industry is rapidly adopting digital technologies to improve customer satisfaction and operational efficiency. Traditional dining systems often involve long waiting times, communication errors, and dependency on manual staff interaction. This research presents SmartTable, an intelligent QR-based restaurant automation and contactless dining platform designed to modernize restaurant services through digital interaction. The proposed system allows customers to scan QR codes, access live digital menus, customize orders, make online payments, and monitor real-time order status directly from their smartphones without requiring mobile application installation. The platform also integrates kitchen management, feedback analysis, and order tracking modules for streamlined restaurant workflow. The study evaluates the system using operational metrics such as order processing time, customer satisfaction, and service accuracy. Results indicate substantial improvements in restaurant efficiency, reduction in human error, and enhanced dining experiences. The research demonstrates that affordable web-based technologies can successfully transform conventional restaurant management systems into intelligent digital ecosystems.
KEYWORDS
SmartTable successfully demonstrates how intelligent QR-based dining systems can modernize restaurant operations and improve customer experiences. The proposed platform minimizes waiting time, reduces human error, enhances order management, and supports fully contactless dining services. The research confirms that low-cost web technologies can provide effective restaurant automation solutions for small and medium-scale businesses. Future enhancements may include AI-based food recommendation systems, multilingual interfaces, predictive analytics, and voice-assisted ordering functionalities. As digital transformation continues to reshape the hospitality industry, systems like SmartTable represent a practical and scalable approach toward the future of smart dining ecosystems.
1. Brown, T., & Nolan, R. Digital Transformation in Hospitality Systems. Journal of Smart Hospitality, 2023. 2. Gupta, R., & Sharma, P. QR-Based Contactless Dining Platforms in Modern Restaurants. International Journal of Food Technology, 2024. 3. Kumar, S. Smart Restaurant Management Using Web Technologies. Asian Journal of Hospitality Research, 2022. 4. Mehta, A., & Verma, N. Customer Behavior Toward Contactless Ordering Systems. Hospitality Innovation Review, 2023. 5. Zhang, Y., Liu, H., & Chen, W. QR Technology and Digital Dining Experiences. International Journal of Restaurant Management, 2024.
Publication Date
5/8/2026
Peer Review Type
Double-Blind Peer Review
Review Rounds: 2
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Conflict of Interest
The authors declare no conflict of interest related to this research work.
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No funding information available for this research.
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