Stitchify: A Web-Based Tailoring Service Platform with Scalable Service Booking Architecture

The primary business model of bespoke tailoring remains largely manual and offline, limiting its operating efficiency and access to market opportunities. This research details the Stitchify system, an innovative electronic solution based on the MERN(MongoDB, Express.js, React.js, Node.js) platform to connect method artisans with contemporary buyers. Stitchify follows a robust three-tier architecture to provide for various types of users that include: consumers requiring custom clothing, tailors managing custom order production capacity, and couriers responsible for managing the delivery of garments. Functionalities include scheduling of measurement sessions and scheduling of doorsteps for collection and delivery of fabric samples, tracking of orders in real time, secure payment processing, and role based access control. Load testing indicates that the system will perform well under high concurrent load; during load tests, users received responses to requests within 250ms even when 100 users were connected at the same time. Volunteer participants tested the platform’s usability by completing tasks on it without previous training, and their average task completion time was less than three minutes which shows that the interface is easy to use. Along with its technical benefits, this study addresses socioeconomic difficulties experienced by sole proprietor tailoring. Professionalism is advancing with digital infrastructures that offer access to new markets, lowering the cost of entry. The research confirms the validity of the on-demand service model for craft-based businesses, as well as the measurable improvements in business transparency, business capacity, and customer satisfaction for small tailoring businesses.