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Paper ID:IJSREM10939

Impact of Covid-19 on Digital Payment System: With Special Reference to Women Customers of Ludhiana city

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM10939

Volume:

5 |

11 |

Nov 2021

Pages:

1-6

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM10939

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

JK

Jaspreet Kaur

Commerce

Mata Gujri College, Fatehgarh Sahib

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Abstract

The impact of COVID-19 on digital payment systems is highlighted in this research. Compared to the pre-COVID-19 age, the economy has begun to rely increasingly on digital payment systems as a result of the COVID-19 pandemic. People's fear of stepping outside is the major reason this happened. They are afraid of the epidemic, which has a significant negative impact on the economy. Majority of individuals were forced to move towards the digitalization. This paper's primary goal is to examine how COVID-19 has affected digital payment systems. The female respondents who utilize various digital payment methods for their financial transactions were chosen by the researcher for the study. The study's chosen area is in and around the city of Ludhiana. 50 female respondents were chosen as the sample size for this study.

KEYWORDS

Keywords - Covid-19 digital payment Cashless Economy Financial Inclusion.

Cite This Article

Jaspreet Kaur, "Impact of Covid-19 on Digital Payment System: With Special Reference to Women Customers of Ludhiana city," International Journal of Scientific Research in Engineering and Management, vol. 5, no. 11, pp. 1-6, Nov 2021. https://doi.org/10.55041/IJSREM10939

Full Article/Conclusion

This study highlights the impact of Covid-19 on digital payment system. There are many digital payment modes are available in India, but most of the customers prefer only few digital payment modes. Because they were not having enough information of all the available digital payment systems. Hence the bank should give proper awareness programs, so that customers will get the latest information and they can make use of all the available facilities.  

References

[1]                     Yathish K and Sowmya K. (2017). “Customer satisfaction factors towards E-Banking services: study with reference to Axis bank of Mangalore City”. International Journal of scientific engineering and research, 5(11), 87-89. [2]                     Sowmya K and Yathish K. (2017). Customer perception towards E-Banking services: A study with reference to ICICI Bank of Mangalore City. Journal of commerce, management and social science, 6(1), 36-39. [3]                     Sumi F. R., & Safiullah A. B. (2014). Problems and Prospects of Plastic Money in Bangladesh. IOSR Journal of Business & Management, 16 (12), 31-38. [4]                     Gautam, L., & Khare, S.K.(2014). E-Banking in India: Issues and challenges. Scholar Journal of Economics, Business and Management,1(2), 54-56. [5]                     Kumar Yathish and K Sowmya (2017). E-Banking implications: A study of employee’s perceptions with reference to SBI Bank of Mangalore City. International society for green, sustainable engineering and management, 4(8), 28-33. [6]                     Kumar Yathish and K Sowmya (2017). E-Banking technology: A study of factors influencing job satisfaction with reference to Canara Bank of Mangalore City. International society for green, sustainable engineering and management, 4(8), 34-39. [7]                     Kazmi S.S.A., & Hashim, M.(2015). E-banking in Pakistan: issues and challenges. International Journal of Academic Research in Business and Social Sciences, 5(3), 50-54 [8]                     Vimala, V., & Sarala, K. S. (2013). Usage and perception of plastic money among the customers of bank of India: An empirical study. Asian Journal of Research in business Economics and Management, 3(4), 24-37. [9]                     Sowmya PK and Hebbar CK. (2020).Employees perceptions and challenges: with regards to core banking solutions- A study with reference to Canara bank of Mangalore City. Juni Khyat UGC Care group I Listed Journal, 10(11), 76-81. [10]                Sowmya PK and Hebbar CK. (2020). Customer Perception on the usage of ATM – A study with reference to Mangalore City. International Journal of Multidisciplinary Educational Research, 9(11-5), 126-131.

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Publication Date

11/26/2021

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Review Rounds: 2

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