STUDY ON EXCELLENCE IN HOTEL ASSISTANCE

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STUDY ON EXCELLENCE IN HOTEL ASSISTANCE

P. VINOTHRAJA1 , AM SHAHITHA2

Assistant Professor, SRM-IST, Tiruchirappalli 1,2

Abstract: In conditions of increasing global contest, demands and needs of consumers, excellence and excellence management have become fundamental strategic factors of achieving profitability and competitiveness on the relentless tourism market. Any serious "top" hotel management, with a defined mission, vision and goals, must define a "special policy" of improving the excellence of hotel assistance s through "structural programs of excellence improvement," which have become an important factor in the hotel business. With the design, introduction and control of a "special program" of excellence improvement of hotel assistances, hotel management can have a positive impact on increasing satisfaction of customers and human resources, increasing competitiveness and market power of the hotel, the rationalization of operating costs and enhance the reputation and value of the hotel on the demanding tourist market.

Keywords: hotel assistance, excellence, management, staff, program

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