Study on Service Quality in the Hotel Industry in Kanchipuram

Hotel industry plays an important role in promote growth and development. Tourism embraces nearly all aspects of our society. In this modern world most of business sector classified as travel and tourism as meeting planner and other service providers including accommodation, transportation, attraction and entertainment.The hotel industry is subdivision of the hospitality industry that specializes in providing customers with lodging services. There are a variety of hotel types that typically can be categorized by size, function, service, and cost. Levels of service can usually be split into three options: limited-service, mid-range service, and full-service. However, some consumers may be more familiar with the star rating system, with one being the lowest rating and five being the highest. When it comes to function some of the categories include business, casino, spa, extended stay, bed & breakfast, and more. In recent years, more and more people across the globe have begun to see travel as an integral part of life. Both leisure travel spending and business travel spending have seen year-over-year growth over the past five years.However, the researcher, in this study, is focusing on how the service provided by the front office staff .