Supplier Relationship Management and Quality Performance
Anjali Jadhav
Abstract
Supplier Relationship Management (SRM) has become an essential strategic capability for organizations seeking to enhance operational excellence, ensure consistent product quality, and build competitive advantage in increasingly complex supply chains. Despite advancements in supply chain technologies, many firms continue to face persistent challenges related to supplier coordination, communication inefficiencies, and inconsistent quality performance. This research paper examines the impact of SRM practices specifically supplier collaboration, information sharing, trust, and long-term partnership orientation on Quality Performance in supply chain settings.
The study uses a descriptive, survey-based primary research design, collecting data from procurement and supply chain professionals. The analysis employs descriptive statistics (mean and standard deviation) and inferential tools including correlation analysis and ANOVA to evaluate the strength and significance of the relationships between SRM constructs and Quality Performance. The findings indicate a strong positive correlation between effective SRM practices and improved quality outcomes, suggesting that suppliers who maintain collaborative relationships, openly communicate, and engage in joint problem solving tend to contribute more effectively to consistent quality standards.
These results reinforce the strategic relevance of SRM as a driver of operational reliability, defect reduction, and overall supply chain performance. The study provides managerial implications for organizations aiming to enhance quality through more structured and collaborative supplier management frameworks. Recommendations highlight the need for stronger supplier engagement mechanisms, formalized SRM programs, and data-driven monitoring of supplier performance.
Keywords
Supplier Relationship Management, Quality Performance, Supply Chain, ANOVA, Correlation, Procurement, Supplier Collaboration, Statistical Analysis
