The Impact of Robotics in Hospitality Industry

The study from 1984 that pushed hospitality educators to incorporate robots into their classes and research is revisited, updated, and summarised in this conceptual research note. Organizations across the world are beginning to use robots, artificial intelligence, and service automation in a variety of ways. The tourism and hospitality sectors are embracing cutting-edge technology. Travel firms have the ideal chance to improve marketing, customer service, customer experience, and retention thanks to AI. Artificial intelligence (AI) has the potential to provide travel agencies and hoteliers with priceless insights they have never had before. This thesis contrasts the existing situation with the possibilities for the future through an update of service design techniques. It does this by outlining the application of RAISA in hotel SPD through a literature study. It is advised that there may be benefits and drawbacks to adopting robots in the hotel sector.