The Impact of Stakeholder Communication and Coordination on Project Outcome

The Impact of Stakeholder Communication and Coordination on Project Outcome

Mohit Mojidra1, Prof. (Dr.) J.R.Pitroda2, Prof. Jagruti.P.Shah3, Jayendrasingh Gohil4

1 First Year, M.Tech. (Civil) Construction Engineering and Management, BVM Engineering College, Vallabh Vidyanagar, Gujarat, India, Email – mohitmojidra07@gmail.com

2 Professor, PG Coordinator Construction Engineering and Management, Civil Engineering Department, BVM Engineering College, Vallabh Vidyanagar, Gujarat, India, Email – jayesh.pitroda@bvmengineering.ac.in

3Professor, Assistant Professor, Structural Engineering Department, BVM Engineering College, Vallabh Vidyanagar, Gujarat, India, Email  - jagruti.shah@bvmengineering.ac.in

4Site Engineer, Krishna Infra, Harni, Vadodara, Gujarat, India, Email – vicky.gohil0504@gmail.com

Abstract - Stakeholder communication and coordination are crucial for project success. Effective communication keeps stakeholders informed about project progress, promoting openness and trust. Coordination allocates tasks and resources, preventing misunderstandings and enhancing decision-making. Poor engagement can lead to misunderstandings, rework, and missed deadlines. The impact of communication on project quality, highlighting that it goes beyond time, money, and quality standards, requiring stakeholder satisfaction. Effective stakeholder communication significantly influences project success in complex construction projects, reducing failure rates due to inadequate communication. Stakeholder conflicts in construction often arise from conflicting interests, leading to reworks, disputes, and cost overruns. Effective involvement of stakeholders during pre-construction stages is crucial, as demonstrated in Malaysia and New Zealand case studies. the importance of clear project scope and effective internal communication in enhancing project success, cost, and schedule performance among stakeholders. A survey of Turkish overseas stakeholders revealed that communication barriers negatively impact stakeholder management (SMP), while communication behaviours and strategies positively correlate with SMP. Effective communication is crucial for successful international project management. The construction failure factors (CFFs) and stakeholder coordination performance in high-rise building projects are linked, with consultants' lack of capability, overlapping construction sequences, and contractors' lack of experience being the most significant CFFs. Stakeholder involvement is crucial for infrastructure project success. Interviews with professionals reveal organizational characteristics, activities, and success factors. A framework model identifies three management levels and project success degrees. Effective communication and stakeholder coordination are crucial for successful construction projects, ensuring efficiency, clarity, and teamwork across all stages, reducing misunderstandings and promoting trust.

Key Words:  stakeholder, communication, project, time, qualitative.