The Impact of Standard Operating Procedures on Employee Productivity and Satisfaction in Logistics Operations of a B2B E-commerce Company

This study investigates the effect of Standard Operating Procedures (SOPs) on employees working in the logistics department of a B2B e-commerce firm. SOPs are designed to gain consistency, lower the error rates, enhance efficiency and run operations smoothly. But SOPs also affect how employees perceive their job. This study considers both productivity and happiness sides to see if SOPs are making day-to-day performance better or worse. The research is grounded in replies to questionnaires from logistics personnel. It concludes that although SOPs do increase efficiency, excessively rigid or obsolete procedures tend to have a negative influence on employee morale. The paper concludes with recommendations for the improvement of SOPs to make them more useful and less stressful to workers.