The Influence of Sustainability in E-Commerce Logistics on Consumer Choices

 The Influence of Sustainability in E-Commerce Logistics on Consumer Choices

Author

Saran R

MBA Candidate, CMS Business School, Jain (Deemed to be) University, Bangalore.

Email: Sarandev3061@gmail.com

Guide:

Dr. Rupesh Kumar Sinha

Abstract

The rapid growth of e-commerce has been accompanied by increased environmental concerns associated with logistics, particularly regarding carbon emissions, excessive packaging, and high energy consumption. To address these issues, e-commerce companies are increasingly integrating sustainability into their logistics operations through practices such as carbon-neutral shipping, eco-friendly packaging, and the use of electric vehicles for deliveries. This study investigates the influence of these sustainable logistics practices on consumer purchasing decisions, willingness to pay a premium, and brand loyalty. A quantitative approach was employed, using a survey of 204 respondents. The data were analyzed using descriptive statistics, Chi-Square tests, T-tests, ANOVA, and regression analysis. The findings suggest that consumers are highly influenced by sustainable logistics, with carbon-neutral shipping and eco-friendly packaging being key drivers of consumer choices. Higher-income consumers and those in developed markets show a greater willingness to pay for these services. The study provides actionable insights for e-commerce businesses, demonstrating that sustainable logistics can enhance brand loyalty and consumer trust, offering a competitive edge in the market. Future research should explore the role of technology and regional preferences in shaping consumer choices for sustainable logistics.