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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM41788

The Role of AI Chatbots in Enhancing Business Operations and Customer Engagement

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM41788

Volume:

9 |

3 |

Mar 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

DOI
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Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

DNS

Dr. Nalini Sunil

JM

Jigyansha Mishra1

HNK

Harish N Kamath2

Hm3

Haris musthafa 3

HM4

Harsh Maskara 4

GL5

Gowtham L 5

C6

Chaitra 6

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Abstract

AI chatbots have revolutionized customer service, marketing, and business operations by providing automated and intelligent interactions. This paper explores how AI chatbots improve efficiency, reduce costs, and enhance customer experiences. It discusses the technological advancements behind chatbots, their applications across various industries, and the challenges faced in implementation. By analyzing customer segmentation, financial considerations, and logistics benefits, the study highlights the critical factors for successful chatbot deployment. Through an extensive review of literature and case studies, this research aims to present a comprehensive understanding of AI chatbots and their strategic importance in the digital economy.

KEYWORDS

AI Chatbots Customer Engagement Business Automation Conversational AI Digital Transformation Machine Learning NLP Customer Support Virtual Assistants Smart Automation

Cite This Article

Dr. Nalini Sunil, Jigyansha Mishra1, Harish N Kamath2, Haris musthafa 3, Harsh Maskara 4, Gowtham L 5, Chaitra 6, "The Role of AI Chatbots in Enhancing Business Operations and Customer Engagement," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 3, Mar 2025.

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Publication Date

1/2/2025

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Double-Blind Peer Review

Review Rounds: 2

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The authors declare no conflict of interest related to this research work.

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