The Role of Indian Commercial Banks in Promoting Financial Inclusion

This paper investigates the real-life role that commercial banks in India play in promoting financial inclusion—especially for people living in rural areas or those who belong to low-income groups. While government programs such as the Pradhan Mantri Jan Dhan Yojana (PMJDY) have helped millions gain access to formal banking, a large number of citizens are still left behind. This research includes a survey of 97 individuals across different age groups, education levels, and occupations in Uttar Pradesh. The findings suggest that most people have a mobile phone and may use UPI apps, but many still don’t fully trust or understand formal banking services. The paper explores challenges like low awareness, fear of hidden charges, lack of time, and complicated paperwork. Finally, it offers practical and user-friendly recommendations for making banking more inclusive, relatable, and accessible to everyone.