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The Role of Logistics in B2b Business with Customer Satisfaction with Feedback Approach of Vendors
Mr Gangadhar .D. Dukare
Assistant Professor International institute of management science chinchwad pune
gangadhardukre@gmail.com
Dr.Pushpraj R.Wagh
Assistant Professor International institute of management science chinchwad pune
pushprajwagh864@gmail.com
Mr Nirvighna .H. Shivabhakt
Student of international institute of management science chinchwad ,pune
nirvighnashivabhakt@gmail.com
Abstract – This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. The purpose is twofold to investigate how business customers perceive the LSQ dimensions in business-to-business (B2B) relationships, with a particular focus on the role of logistics service providers and to analyse the manner in which such dimensions, when combined, lead to high levels of customer satisfaction.
Logistics plays a critical role in B2B businesses as it involves the management of the movement of goods and services from the supplier to the customer. The effectiveness and efficiency of logistics operations can have a significant impact on customer satisfaction in B2B businesses.One way to ensure customer satisfaction in logistics is through a feedback approach with vendors. This involves gathering feedback from customers regarding their experience with the logistics process, including delivery times, order accuracy, and overall satisfaction. This feedback can then be shared with vendors to help them improve their processes and address any issues that may have arisen.
By implementing a feedback approach, B2B businesses can work closely with their vendors to ensure that logistics operations are meeting the needs of their customers. This can lead to improved customer satisfaction, as well as increased loyalty and repeat business.
Keywords: Supply,Logistic,Service,Customers,Flow,B2B
References:
- Barbara Gaudenzi,Ilenia Confente, Ivan Russo, (July-2020)Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach DOI: 10.1108/TQM-04-2020-0088
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- Dukare, Mr Gangadhar D., and Ms Vishakha Rajesh Palkar.(2025) "Problem Solving and Dok Improvementin in Engine Shop" A “Skoda Auto Volkswagen India Pvt Ltd." (2025).DOI: 10.55041/IJSREM41390
- Dukare, Gangadhar D., and Savita Suresh Mohite.(2025) "To study & optimize supplier selection in the purchasing cycle."DOI: 10.33545/26175754.2025.v8.i1a.423
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- Dukare, Gangadhar D., and Parth Polara.(2025) "Product-process audit planning of risk based approach at ARaymond India Pvt Ltd."DOI: 10.33545/26633140.2025.v7.i1b.156
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