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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM65387

THE ROLE OF MARKETING ANALYTICS IN UNDERSTANDING CUSTOMER LIFETIME VALUE ACROSS ONLINE PLATFORMS

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM65387

Volume:

10 |

6 |

Jun 2026

Pages:

1-6

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM65387

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

MAR

M. Akhila Reddy

Master of Business Administration

CMR Institute of Technology, Medchal. India

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KVG

Kadambala Venu Gopal

MBA,

CMR Institute of Technology, Hyderabad, Telangana, India.

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Abstract

Marketing analytics has become an essential tool for organizations to understand customer behavior and improve marketing performance. Customer Lifetime Value (CLV) helps businesses estimate the long-term value of customers and develop effective retention strategies. This study examines the role of marketing analytics in understanding Customer Lifetime Value across online platforms. Primary data were collected from 112 respondents through a structured questionnaire using convenience sampling. Percentage analysis was used to analyze the data. The findings reveal that respondents strongly believe marketing analytics provides accurate insights for calculating CLV and that CLV-based strategies contribute significantly to customer retention. The study concludes that marketing analytics plays a crucial role in customer value assessment and long-term business growth.

KEYWORDS

Marketing Analytics Customer Lifetime Value Customer Retention Customer Data Online Platforms.

Cite This Article

M. Akhila Reddy, Kadambala Venu Gopal, "THE ROLE OF MARKETING ANALYTICS IN UNDERSTANDING CUSTOMER LIFETIME VALUE ACROSS ONLINE PLATFORMS," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 6, pp. 1-6, Jun 2026. https://doi.org/10.55041/IJSREM65387

Full Article/Conclusion

The study concludes that marketing analytics plays a significant role in understanding Customer Lifetime Value across online platforms. The findings indicate that marketing analytics provides accurate insights for measuring customer value and supports effective customer retention strategies. By utilizing marketing analytics and CLV, organizations can improve customer relationships, optimize marketing resources, and achieve sustainable business growth

References

1.                Akter, S., et al. (2025). AI-driven Customer Lifetime Value prediction using RFM analysis and machine learning techniques. 2.                Bhattacharyya, A., & Sarma, R. (2025). Customer satisfaction, loyalty, and word-of-mouth effects on Customer Lifetime Value in the Indian digital market. 3.                Gupta, S., & Lehmann, D. R. (2003). Customers as Assets. Journal of Interactive Marketing. 4.                Gupta, R., & Bansal, P. (2025). Predicting Customer Lifetime Value and customer churn using Random Forest and Neural Networks. 5.                Lemon, K. N., & Verhoef, P. C. (2016). Understanding Customer Experience Throughout the Customer Journey. Journal of Marketing. 6.                Payne, A., & Frow, P. (2005). A Strategic Framework for Customer Relationship Management. Journal of Marketing. 7.                Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004). Return on Marketing: Using Customer Equity to Focus Marketing Strategy. Journal of Marketing. 8.                Wedel, M., & Kannan, P. K. (2016). Marketing Analytics for Data-Rich Environments. Journal of Marketing.

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Publication Date

6/23/2026

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Double-Blind Peer Review

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