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Paper ID:IJSREM65994

"The Study Explores the Impact of Online Reviews on Consumer Buying Behavior, Specifically Focusing on Young Adults"

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM65994

Volume:

10 |

7 |

Jul 2026

Pages:

1-8

Publication Frequency:

Monthly (12 issues per year)

DOI
Digital Object Identifier
10.55041/IJSREM65994

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

PG

Pravalika G

Department of MBA

Ambedkar Institute of Technology

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DRRR

Dr. Rajeshwari R R

Department of MBA

Ambedkar Institute of Technology

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Abstract

The emerging growth of e-commerce and digital platforms have driven changes in consumer buying behavior, with online reviews emerging as one of the essential tools for understanding purchase decisions. The young adult population is counted among the most active users of digital technologies and mobile applications, frequently gather insights from online reviews before selecting products or services choosing a purchase. Various elements, including products ratings, detailed feedback, verified purchase reviews, and customer experiences have a considerable effect on forming the views and choices. However, concerns regarding the perceived reliability of online reviews continue to influence the credibility perceived by consumers in them. This study aims examine impact of online reviews on the shopping decision of young adults by with a focus on the elements that attract consumers, their the authenticity of online reviews, and the degree to which reviews influence buying patterns. Furthermore, the study investigates how positive and negative customer feedback contributes to consumer behavior and decision-making. By understanding these key issues. The research focus to enhance growing role of digital word-of-mouth in today’s marketplace. The research outcomes are expected to enhance benefits consumers, businesses, and digital shopping websites in enhancing transparency, building trust, and optimizing customer engagement.

KEYWORDS

enhancing transparency building trust and optimizing customer engagement.

Cite This Article

Pravalika G, Dr. Rajeshwari R R, ""The Study Explores the Impact of Online Reviews on Consumer Buying Behavior, Specifically Focusing on Young Adults"," International Journal of Scientific Research in Engineering and Management, vol. 10, no. 7, pp. 1-8, Jul 2026. https://doi.org/10.55041/IJSREM65994

Full Article/Conclusion

The investigation reveals that online-reviews contribute to influencing the buying behavior of young adults. Before making a purchase, most consumers actively read reviews, check ratings, and consider the experiences shared by other buyers. Online reviews serve as an important source of information, helping consumers reduce uncertainty and make more confident purchasing decisions. The finding also show that young adults place considerable trust in reviews that appear genuine, detailed, and balanced. The study further highlights that favorable and unfavorable feedback play a central role in shaping consumer decisions. Positive reviews encourage purchase intentions by increasing confidence in a product, while negative reviews can discourage consumers from buying or motivate them to explore alternative options. The research demonstrates that online reviews have evolved into a powerful factor in the online ecosystem shopping environment, influencing trust, product evaluation, and final purchase decisions among young consumers.

References

Ajzen, I. (1991). Planned Behaviour Theory in Organisational Behaviour and Human Decision Contexts, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T Cheung, C. M. K., & Thadani, D. R. (2012). Electronic Word-of-Mouth Communication: A Comprehensive Literature Analysis and Framework Development, 54(1), 461–470. https://doi.org/10.1016/j.dss.2012.06.008 Hair,J. F., Black, W.C., Babin, B.J., & Anderson, R. E. (2019). Multivariate Techniques for Data Analysis – Cengage Learning Kotler,P., Keller, K.L., Chernev, A., & Brady, M. (2022). Marketing-management (16th ed.). Pearson Education. https://www.pearson.com Laudon, K. C., & Traver, C. G. (2023). E-commerce: Business, technology, society (18th ed.). Pearson Education. https://www.pearson.com Malhotra, N. K., Nunan, D., & Birks, D. F. (2020). Marketing research: An applied-approach (6th ed.). Pearson Education. https://www.pearson.com Schiffman, L.G., Wisenblit, J., Kumar, S. R., & Chari, S. (2022). Consumer behavior (13th ed.). Pearson Education. https://www.pearson.com Consumer Behaviour: Acquisition, Usage, and Personal Identity (13th ed.). Pearson Education. https://www.pearson.com Statista. (2024). Online shopping and e-commerce statistics worldwide. Retrieved from https://www.statista.com The Economic Times. (2024). Growth of e-commerce and digital consumer trends in India. Retrieved from https://economictimes.indiatimes.com World Economic Forum. (2024). The future of digital commerce and consumer trust. Retrieved from https://www.weforum.org

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Publication Date

7/10/2026

Peer Review Type

Double-Blind Peer Review

Review Rounds: 2

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