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ArticlePeer ReviewedOpen AccessPlagiarism Passed
Paper ID:IJSREM45939

The Study on Customer Satisfaction Towards Online Shopping

Stream/Area:

-

Subject:

-

Paper ID:

IJSREM45939

Volume:

9 |

4 |

Apr 2025

Pages:

Publication Frequency:

Monthly (12 issues per year)

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Not assigned

License:International Journal of Scientific Research in Engineering and Management follows the Creative Commons Attribution 4.0 (CC BY 4.0) License, allowing free use and distribution with proper attribution.

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Authors

RU

R UDHAYANAND

RRK

R RAGHUL KUMAR

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Abstract

The Study Titled “the study on Customer satisfaction in online shopping ˮ Theexponential growth of e-commerce has reshaped consumer behavior, making customer satisfaction a critical success factor for online retailers. This study investigates customer satisfaction in online shopping by utilizing feedback methods to gather and analyze consumer opinions. Data wascollected through structured feedback surveys and reviews from online customer to identify key satisfaction drivers and pain points .The Studies have found that higher customer satisfactiontranslates into higher future profits, repeat purchase and positive word of mouth.

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Cite This Article

R UDHAYANAND, R RAGHUL KUMAR, "The Study on Customer Satisfaction Towards Online Shopping," International Journal of Scientific Research in Engineering and Management, vol. 9, no. 4, Apr 2025.

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4/25/2025

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Double-Blind Peer Review

Review Rounds: 2

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The authors declare no conflict of interest related to this research work.

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