Transforming Service Management: The Implementation of AMC Software Solutions in Modernizing Product Servicing

Transforming Service Management: The Implementation of AMC Software Solutions in Modernizing Product Servicing

Pranjal Gupta1, Ayush Kumar Singh2
Department of Computer Applications, Babu Banarasi Das University, Lucknow, India

1.  pranjalgupta101112@gmail.com ,  2. aksinghtomer203@gmail.com

Abstract—   In today's dynamic business environment, organizations are compelled to adapt swiftly to stay competitive. Smart Information Management has emerged as a crucial strategy for achieving agility and efficiency. This paper introduces the concept of the AMC Management System, a comprehensive software solution designed to optimize product servicing within the framework of UPRNNS. The AMC system aims to automate and streamline complaint registration, resolution, and data management processes, thereby enhancing customer satisfaction and operational efficiency. This paper explores the objectives, challenges, proposed digital solution, business needs, scope, benefits, and project analysis of the AMC Management project. Additionally, it outlines the software requirements, entities involved, modules, and future scope of the project, highlighting the potential for integrating advanced technologies such as artificial intelligence, machine learning, and the Internet of Things to further enhance service delivery and customer engagement.

Keywords— Smart Information Management, AMC Management System, Product Servicing, Automation, Customer Satisfaction, Digital Solution, Future Scope.